Dispatch and delivery
Standard catalogue orders are usually dispatched within 2–3 business days. Dispatch time is the time needed to prepare your order; delivery time is additional.
Bespoke orders: design, approval and production follow a separate schedule, confirmed with you before booking. The standard catalogue dispatch estimate does not include the bespoke design process. Please see our Bespoke Bridal Atelier.
If you need your flowers for a particular wedding date, please contact us before ordering so we can discuss the timing.
UK delivery
We offer free UK delivery. Please contact us before ordering if you need advice about arrival timing.
International delivery
We offer international shipping to supported destinations, including the USA, Canada, Europe, Australia, New Zealand and Asia. Available destinations and delivery charges are shown at checkout.
- Standard international delivery: from £13.
- Each additional item: from £5.
Shipping costs depend on the destination, parcel size, weight and selected service. The final charge is calculated and displayed at checkout.
Delivery times depend on the destination, local postal services and customs clearance. International parcels may be delayed by customs. Customers are responsible for responding to their local customs authority and for any applicable import duties, taxes or customs charges.
Tracking and order help
Tracking information will be provided after dispatch where available. If you have a question about delivery, please email orders@rachaelsmaids.com with your order number.
Returns and cancellations
For standard-order cancellation rights, bespoke exceptions, return postage and refunds, please read our Refund Policy. Choosing standard size or colour options does not, by itself, make an item bespoke.
