Shipping Policy

Dispatch and delivery

Standard catalogue orders are usually dispatched within 2–3 business days. Delivery time is additional. Bespoke design, approval and production follow a separate schedule, confirmed with you before booking.

UK delivery

We offer free UK delivery.

International delivery

We ship to supported destinations. Standard international delivery starts from £13, with each additional item from £5. The final shipping charge is calculated at checkout and depends on the destination, parcel size, weight and selected service.

Delivery times depend on the destination, postal services and customs clearance. Customers are responsible for responding to their local customs authority and for any applicable import duties, taxes or customs charges.

Tracking information is provided after dispatch where available. For full details, please read our Delivery Information.

If you need your flowers for a particular date, contact orders@rachaelsmaids.com before ordering. For cancellations and returns, please read our Refund Policy.