About Our Bouquets
Are your bouquets made with fresh flowers?
No. Our bouquets are handcrafted using high-quality artificial flowers, satin and ribbon finishes, and our signature pearl bead detailing. They are designed to be beautiful keepsakes that can be treasured long after your wedding day.
What makes Rachael’s Maids bouquets unique?
Each bouquet is individually handmade, with our signature pearl bead detailing incorporated into the design. We combine artificial florals, ribbons, satin finishes and carefully selected embellishments to create distinctive bridal pieces.
Are the bouquets handmade?
Yes. Every Rachael’s Maids bouquet is handmade, so slight variations may occur between pieces. These small differences are part of what makes each bouquet unique.
Customisation
Can I customise my bouquet?
Yes. Many of our designs can be customised. Depending on the bouquet, you may be able to choose your flower colour, ribbon or satin colour, pearl details, size and other finishing touches.
Do you create completely custom bouquets?
Yes. Our Bespoke Bridal Atelier offers paid design and consultation services for an individual design. Design fees cover the chosen creative service; finished flowers are quoted separately, and design fees are not deducted from flower orders. Standard options offered on a catalogue product can be selected directly on that product page.
Can you match my wedding colours?
We will do our best to match or complement your wedding colour palette. You can share colour references or inspiration links with your enquiry. After a bespoke booking is confirmed, you can share inspiration images in your private design conversation. Our Bespoke Bridal Atelier also explains the ribbon swatch service.
Will the colours look exactly the same as they do on my screen?
Colours can vary slightly depending on lighting, photography and individual screen settings. As our products are handmade, there may also be small variations between materials and batches.
Sizes & Wedding Party
What bouquet sizes do you offer?
We offer different sizes suitable for brides, bridesmaids, junior bridesmaids and flower girls. Available sizes and measurements are shown on the individual product pages.
Can I order matching bouquets for my entire bridal party?
Yes. We can create coordinated pieces for your bridal party, including bridal bouquets, bridesmaid bouquets, junior bridesmaid or flower girl bouquets and matching boutonnieres for the groom and groomsmen.
Do you make boutonnieres/buttonholes?
Yes. We create matching boutonnieres that can be coordinated with your chosen bouquet design and wedding colours.
Ordering
How far in advance should I order?
We recommend ordering as early as possible, particularly during busy wedding seasons. Because our bouquets are handmade, allowing plenty of time gives us the opportunity to create and prepare your order without unnecessary pressure.
How long does it take to make my bouquet?
Standard catalogue orders are usually dispatched within 2–3 business days; delivery time is additional. Bespoke design and production follow a separate schedule, confirmed with you before booking. Please see our Delivery Information and Bespoke Bridal Atelier.
Can I place a rush order?
Rush orders may sometimes be possible depending on our current workload and the design required. Please contact us before ordering if your wedding date is approaching.
Can I order just one bouquet?
Absolutely. You can order a single bridal or bridesmaid bouquet, or create a coordinated collection for your whole wedding party.
Delivery
Do you deliver throughout the UK?
Yes. We offer free UK delivery. Dispatch time and delivery time are separate. Please see our Delivery Information, and contact us before ordering if you need your flowers for a particular date.
Do you ship internationally?
Yes. We ship internationally to supported destinations. Standard international delivery starts from £13, with the final charge calculated at checkout. Delivery times and any customs or import charges depend on the destination. See our Delivery Information.
What happens if my international order is held by customs?
International parcels may occasionally be delayed by customs in the destination country. Customers are responsible for responding to their local customs authority and for any applicable import duties, taxes or customs charges.
How will my bouquet be packaged?
Your bouquet will be carefully packaged to help protect the flowers, pearl detailing and overall shape while in transit.
After Your Bouquet Arrives
How should I store my bouquet before my wedding?
Keep your bouquet in a clean, dry place away from direct sunlight, excessive heat and moisture. We recommend keeping it safely stored in its packaging until closer to your wedding day.
Can I keep my bouquet after my wedding?
Yes! One of the benefits of choosing an artificial bouquet is that it can become a lasting keepsake from your wedding day.
How do I clean my bouquet?
We recommend gently removing dust with a soft, dry cloth or soft brush. Avoid soaking the bouquet or using harsh cleaning products, particularly around ribbons, pearls and other embellishments.
Changes, Returns & Problems
Can I change my order after placing it?
If you need to make a change, contact us as soon as possible. Once work has started, requested changes may not be possible. This does not replace the cancellation rights explained in our Refund Policy.
Can customised bouquets be returned?
Choosing standard size or colour options does not, by itself, make a bouquet bespoke, and an item is not excluded from cancellation simply because it is handmade or made after you order. Items made to your individual specifications or clearly personalised have different change-of-mind conditions. Your rights if an item is faulty, damaged or not as described are unaffected. Please read our Refund Policy for the full conditions.
What should I do if there is a problem with my order?
Please contact us as soon as possible with your order details and photographs where appropriate. We want you to be happy with your Rachael’s Maids order and will review the issue and available resolution options.
Bespoke design-service cancellations
What if I cancel my design booking or my wedding is cancelled?
Our design-service fees are separate from the finished flowers. Before work begins, we refund the design-service payment in full. Once work has started, cancellation deductions reflect the services already supplied, with unfinished stages assessed proportionately. The stage values are 20% for preparation and consultation where included, 50% for all included initial concepts, and 30% for refinements and finalisation, including follow-up review where included. Reasonable questions and messages within the agreed brief are included, and calendar days alone do not trigger deductions. Statutory cancellation rights take priority. Please read our Bespoke Design Cancellations before booking.
Still Have a Question?
I can't find the answer to my question. How can I contact you?
We'd love to help. Get in touch through our Contact Us page with your wedding date, the product you're interested in and any customisation requirements, and we'll get back to you as soon as possible.