Your peace of mind matters. Here’s everything you need to know before placing your order.
● What sizes do your accessories fit?
Our back chains, arm chains, and capes are suitable for UK sizes 8 to 18. If you need a longer chain, we’re happy to customise it—just leave a note at checkout or message us directly.
● Do you offer custom or personalised orders?
Yes! We love bringing your ideas to life.
• We’ll collaborate with you to refine your vision
• You’ll receive regular updates as your piece is being made
• Measurements may be requested to ensure a perfect fit
• Processing time may be longer than standard orders
• Please note: custom orders are non-refundable
● How should I care for my accessory?
Store your piece in the packaging provided to prevent tangling or damage. Avoid moisture, perfumes, and hairspray, and handle gently to preserve its beauty. A care guide is included with every order.
● How is my order packaged?
Each item arrives in a Rachael’s Maids gift box/bag, perfect for safekeeping or gifting. It’s part of the experience we want every bride to enjoy.
● Do you ship internationally?
Yes! We offer tracked international delivery. Shipping times vary by location—please check our delivery page or contact us for estimates.
● What is your refund or exchange policy?
We accept returns on unworn items within 14 days of delivery. Custom orders are non-refundable, but we’re always here to help with warmth and care.
● Can I contact you with questions or styling advice?
Absolutely! We love helping brides feel confident and radiant. Reach out anytime—we’re here to support your journey.
